Frequently Asked Questions (FAQ) and Support
Discover our customers' most frequently asked questions (FAQ) ! Still have doubts? Do not hesitate to contact our customer service for assistance.
Orders
How can I place an order?
- 1. Choose your products: Find the products you want to buy and click "Add to Cart". You can change the quantity, add more products or remove them at any time.
- 2. Go to Cart: Click on the cart in the top right corner of the page. If you have a discount code, enter it at this stage. You can log in to your account, create a new one, or purchase without an account.
- 3. Complete the order: Review the information, shipping address and accept the terms and conditions. Click "Confirm order" to complete the purchase.
How can I check if my order was successful?
If your order has been completed successfully, you will receive a confirmation email with an order summary at the address provided during checkout.
If you cannot find it, check your spam folder. If you are unsure, email info@demaxled.it and provide the name used for the order.
How can I cancel or change an order?
After placing your order, contact us as soon as possible using the form on this page or email info@demaxled.it, providing your order number.
We will check whether the order can still be changed or cancelled. If it has already been prepared or handed to the courier, we cannot guarantee that your request can be fulfilled.
For orders paid through PayPal, changing the delivery address may not be possible after payment.
What can I do if I receive the wrong product?
If you received a product different from the one ordered, contact us at info@demaxled.it, providing your order number and attaching a photo of the product and packaging received.
Do not send the product back before receiving instructions from our team. We will check the issue and explain how to proceed.
Are DEMAX products approved for road use?
Approval is specified in the specifications of each product and applies exclusively to the version, configuration and markets expressly listed. Where stated, E-Mark E57 approval is indicated for the European Union and Switzerland.
Before purchasing, always check compatibility with your vehicle, installation requirements, retention of the original systems and the requirements applicable in the country of use. If approval is not indicated on the product page, DEMAX does not claim that the product is approved for road use in that market.
Shipping and Delivery
What are the shipping times?
Delivery times usually vary from 3 to 7 working days from the order confirmation, but may depend on the type of product ordered. When your order is shipped, you will receive a confirmation email confirming the shipment, complete with all the details.
Can I track my order?
Yes, you can track your order. You will receive the tracking code within 1–3 working days. To track a GLS shipment, visit the GLS website, enter the tracking code under “International/National Reference” and enter your postcode to see the shipment status.
Payments
What payment methods do you accept?
You can pay for your order using different payment methods:
- Credit cards : Visa, Mastercard, American Express
- PayPal
- Apple Pay
- Google Pay
- Klarna (for deferred or instalment payments, where available)
How can I get a copy of the invoice?
To request an invoice, please send an email to info@demaxled.it immediately after completing your order, providing the data necessary for issuing.
Returns and Refunds
How can I return an item?
If you are a consumer, you can request a return within 14 days of receiving the product by using the Withdrawal Form available in the website footer or by emailing info@demaxled.it and providing your order number.
After notifying us of your withdrawal, wait for our instructions and return the product within 14 days.
Return shipping costs are borne by the customer. The product must be returned intact, complete with its accessories and components and, where possible, in its original packaging.
The customer is responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
If you have received a damaged, faulty or incorrect product, contact us before sending anything back.
I received a damaged item, what can I do?
Contact us promptly at info@demaxled.it, providing your order number and attaching photos of the product, parcel, internal packaging and shipping label.
Do not send the product back before receiving instructions from our team. We will review your request and explain the most suitable solution.
What are the refund times and methods for returns on demaxled.it?
The refund is issued within 14 days of notification of withdrawal, using the same payment method used for the purchase.
DEMAX LED may withhold the refund until the returned product has been received or until the customer provides proof of having sent it back.
The product must be returned intact, undamaged and complete with its accessories and components, in its original packaging where possible. Any reduction in value may result in a proportionate reduction of the refund.
The refund includes any initial standard delivery charge.
Have any questions? Write to us.
Fill in the form or email us at info@demaxled.it